Our funding department has been processing debit card loads, and they are getting error messages for some customer accounts. We have been in communication with the debit card provider concerning these error messages (which some of you were kind enough to pass along to us as well), and they are saying it is related to some missing verification information for customers. We know they have proof of existence for every verification document, as we were required to send this along with every new order. We are not sure what is causing this issue, but we have been in communication for the last two days to find a solution. They have fixed the issue on some customer accounts, and our funding department continues to process all loads that have no error messages as well as the new ones they are fixing. It appears at this time that they are going through every customer account manually to verify the existence of documents.
As many of you know (from contacting us as well as the debit card provider support staff), the amount of verification we require for our customers has been the same level they needed to allow everyone to have the highest limit levels for the card. As the debit card provider continues to fix these issues over the next 24 to 48 hours, our funding department will continue loading all cards without errors in the time frames stated. They will also continue to load funds as new customer accounts get fixed/updated by the debit card provider. If you were emailed that your funds were loaded to your card, then they should be on there at this time. We suggest you double check to insure this is the case, and contact us via support ticket from inside your StrictPay account if this is not true in your situation.
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